But there is another provision of law that warms the soul. Necessary to remind the manager of the service center, which is the term you are obliged to repair all of the same law to provide within three days, a replacement similar device. If it happens that you do not give anything, citing a lack of replacement fund, or will, for example, instead of tricked Communicator phone the size of a half-brick and release of some shaggy year, explaining this by saying that "the main function of the phone – call and he calls." Tell thank you, because usually did not give anything. However, the law and here by your side: Clause 1, Article. 23 states that provided for violation of Articles 20, 21 and 22 of this Act deadlines, as well as for non-compliance (delayed execution) requirements consumer to provide him with the period of repair (replacement) of similar goods seller (manufacturer, an authorized organization or an authorized individual entrepreneur, importer), who committed such violations, paid by consumers for each day of delay penalty (fine) at a rate of one per cent of the price of goods.
By the way it should be noted that the delivery of replacement goods you are obliged to implement its own expense, and you do not need to travel back and forth. Perhaps nobody wants to do – then you direct road to the court: it is guaranteed to winning, and if also non-pecuniary damage will be able to sufficiently plausible to justify the sum obtained is very good. Epilogue: It happens that for all of your knowledge, desire, etc. etc. failed to prove a warranty case. It's a shame of course to tears, but that's life and she may present more substantial surprise. In this case, repairs must be paid, but you must remember that you must ask for consent for the repair! If they say: "Repair of charge, with your two hundred euros, you can safely refuse to pay and start swearing about the imposition of paid services. According to law you may require only reimbursement for examination and storage of your goods. Normally, all the same "repair or not repair" clarify – and the best answer "not necessary" and include your device in another where the same repair will produce cheaper, as you are there yet no one battered nerves. It's like with cars: the guarantee must go to the dealer – not the guarantee is full of other fairly qualified service stations. ps The biggest wish – God forbid that our advice will never be useful and all appliances and equipment you use what worked long and trouble-free.
